Return Policy – ABC Emballuxe

At ABC Emballuxe, customer satisfaction is our top priority. However, for sanitary and quality reasons, no refunds or exchanges will be accepted if the item has been opened, used, or damaged.

General Return Conditions

You have 30 days following receipt of your order to return an item to ABC Emballuxe, in accordance with the terms below, to receive a store credit equivalent to the total amount of your invoice on your customer account.

To be eligible for a return:

• Items must be in their original condition, unused, and in their original intact packaging.

• No used, damaged, or incomplete items will be accepted or credited.

• Only products purchased directly from ABC Emballuxe are eligible for return.

Defective or Damaged Items

We will process an exchange only in the case of an item that is defective or damaged upon receipt.

If the return is due to an error on our part (incorrect product, wrong quantity, or confirmed defect), we will also credit the shipping costs

Return Deadlines and Fees

Returns made after 30 days following receipt of the order, or items that cannot be restocked, may be refused or subject to restocking fees at our discretion.

No returns will be accepted after more than 30 days following receipt of the order.

Once the package is received and inspected, a confirmation email will be sent to validate the processing and corresponding store credit.

If the return is not due to an error on our part, shipping fees will be deducted from your credit amount.

Return Shipping and Responsibility

Return shipping costs are the customer’s responsibility, unless otherwise specified by our customer service.

The choice of carrier is at your discretion.

We strongly recommend using a service with tracking and insurance, as you remain responsible for the package until it is received at our warehouse.

In the event of loss or damage by the carrier, any claim must be submitted directly to them.

Please include a note inside the package specifying:

• The reason for the return (e.g., damaged product, order error, etc.)

• The requested resolution (exchange, store credit, refund — where applicable).

Return Tracking

We encourage you to track your shipment to confirm its delivery to our warehouse.

Once the package is received, your request is generally processed within 24 to 48 hours.

Before contacting us with any questions, please make sure the package has been successfully delivered.